kuyakingph Privacy Policy

1 Who This Policy Applies To

This Privacy Policy applies to all individuals who interact with the kuyakingph platform. This includes:

• Registered account holders who actively use the platform to play games, place bets, or make transactions.
• Visitors who browse the kuyakingph website without registering an account.
• Individuals who contact kuyakingph support by email or other communication channels.

If you are a registered player, this policy applies to all data collected from the moment you create your account through every session you play on the platform — whether on desktop in Manila, on mobile in Cebu, or through the app anywhere else in the Philippines.

2 What Data We Collect

kuyakingph collects personal data through several points of interaction with the platform. The types of data we may collect include:

We do not collect payment card numbers, CVV codes, or cryptocurrency wallet details. All financial transactions on kuyakingph are processed in Philippine Peso through local banking and e-wallet channels.

3 How We Use Your Data

kuyakingph uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your kuyakingph account, including OTP verification for login.
• Transaction processing: Handling deposits and withdrawals in Philippine Peso through your verified payment methods.
• Identity verification (KYC): Confirming your identity in accordance with our platform's verification requirements before processing significant withdrawals or upon request.
• Platform improvement: Analysing usage patterns to improve game performance, load times, mobile app responsiveness, and overall user experience.
• Security and fraud prevention: Monitoring account activity to detect and prevent fraud, collusion, money laundering, and other prohibited conduct as described in our Terms and Conditions.
• Customer support: Responding to inquiries, resolving disputes, and providing assistance with account or gaming questions.
• Responsible gaming: Using account and behaviour data to identify patterns that may indicate problem gaming, in support of our Responsible Gaming commitments.

4 Who We May Share Your Data With

kuyakingph does not sell or trade your personal information. There are limited circumstances under which we may share your data with third parties:

• KYC and identity verification providers: Accredited third-party services that assist in verifying your identity documents as part of our account security process. These providers are bound by confidentiality agreements.
• Payment processors: Philippine banking institutions and payment service providers that facilitate deposits and withdrawals from your account. Only the minimum data required to process the transaction is shared.
• Legal and regulatory requirements: Where kuyakingph is required by applicable law, court order, or government authority to disclose information, we will comply. We will notify you where permitted by law.
• Security and fraud prevention: In cases of suspected fraud, money laundering, or criminal activity, relevant information may be shared with appropriate authorities.

Any third party that receives your data in the circumstances above is required to handle it securely and use it only for the specific purpose for which it was shared.

5 How We Protect Your Data

kuyakingph takes data security seriously. The technical and operational measures we have in place include:

• SSL encryption: All data transmitted between your device and the kuyakingph platform is encrypted in transit using SSL, covering both the website and the mobile app.
• OTP login verification: Login sessions require a one-time password sent to your registered mobile number, adding a second authentication factor beyond your password.
• Access controls: Personal data is accessible only to kuyakingph staff who require it for their specific role. Access is logged and regularly reviewed.
• Secure data storage: Account and transaction data is stored on secured servers with access restrictions and regular security reviews.

While kuyakingph implements these measures to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — do not share your password or OTP codes with anyone, and log out after using shared devices.

6 How Long We Keep Your Data

kuyakingph retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil legal, security, and operational obligations. Specifically:

• Account and identity data is retained for the duration of your account and for the period required under applicable record-keeping obligations after closure.
• Transaction records in Philippine Peso are retained for the minimum period required for financial and audit purposes.
• Communication and support records are retained for a reasonable period to allow for dispute resolution and service improvement.
• Technical and usage data may be retained in anonymised or aggregated form for longer periods for platform analytics purposes.

When data is no longer required for any of the purposes listed above, kuyakingph will securely delete or anonymise it.

7 Your Rights Over Your Personal Data

As a kuyakingph user based in the Philippines, you have the following rights in relation to your personal data:

To exercise any of these rights, contact kuyakingph at [email protected]. We aim to respond to all data rights requests within a reasonable timeframe. Identity verification may be required before we can process your request.

8 Cookies and Technical Tracking

kuyakingph uses cookies and similar tracking technologies to help the platform function correctly and to improve your experience. Cookies are small text files stored on your device when you visit the website or use the app.

We use cookies for the following purposes:

• Session management: Keeping you logged in securely during your gaming session.
• Platform functionality: Remembering your language preferences, game lobby settings, and other personalisation options.
• Security: Detecting and preventing unusual login attempts and suspicious activity patterns.
• Performance analytics: Understanding how players navigate the platform so we can improve load times and user experience — this data is anonymised.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the kuyakingph platform, particularly features that require an active login session.

9 Minors and Age Restriction

kuyakingph is strictly an adult platform. You must be at least 21 years of age to register and use the service. kuyakingph does not knowingly collect personal data from individuals under the age of 21.

If we discover that we have inadvertently collected data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on kuyakingph, please contact us at [email protected] so we can investigate and act promptly.

10 Updates to This Privacy Policy

kuyakingph may update this Privacy Policy from time to time to reflect changes in the platform, our practices, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users through platform announcements or email.

Continued use of kuyakingph after a revised Privacy Policy is published means you have accepted the updated terms. We recommend reviewing this page periodically — particularly if you notice the "Last Updated" date has changed since your last visit.